Blog
Insights on language,
risk & communication
Practical thinking for teams where words carry real consequences.
How-to Guides
What does clear, fair and not misleading mean in a customer email?
In July 2025 the UK regulator fined a major British bank GBP 42 million across two separate notices. The two cases involved different customers, different teams, and different…
Read article →
What is pre-send compliance? A definition, the rules behind it, and its limits
Take a broker-dealer that sends a product brochure to 26 retail investors in one month. Under FINRA Rule…
The tipping-off prohibition moves earlier in 2027
On 10 July 2027, Regulation (EU) 2024/1624 replaces the fourth Anti-Money Laundering Directive with a single directly applicable…
The control you believe is working
A UK digital bank agreed a requirement with its regulator: it would not open new accounts for high-risk…
Which everyday email phrases create a binding commitment?
Two solicitors settled a property dispute over email. Terms went one way, agreement came back the other, and…
CC instead of BCC: the smallest mistake with the largest consequence
A London charity sent an email to participants in a health support programme. The addresses went into the…
Is a pre-send writing check employee monitoring? GDPR, works councils, and what actually decides it
A compliance team selects a tool, security reviews it, procurement clears it, and the rollout stops in a…
Client confidentiality in private banking: the four moments it breaks
A relationship manager sends a warm introduction. “You should speak to my colleague in Geneva, he looks after…
How to stop confidential information leaving in an email
Search for how to stop confidential information leaving in an email and almost everything you find is about…
The information was in the file all along
In July 2025 the UK regulator fined a major British bank GBP 42 million across two separate notices.…