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Insights on language,
risk & communication
Practical thinking for teams where words carry real consequences.
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What counts as an audit trail for business communications?
A marketing associate at a payments company drafts a customer email. It reads: “We’re thrilled to finally talk about Project Halo, launching next Tuesday.” Every word is clean…
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Can you be personally fined for passing on inside information?
In December 2021, the interim chief financial officer of a small listed company knew something the market did…
ISO 27002 A.5.14: what an auditor actually accepts as evidence
An auditor sits down with your ISO 27001 evidence pack and turns to Annex A 5.14, information transfer.…
What can you tell a customer after filing a SAR? A wording guide for UK and EU firms
In late 2023, a senior partner at a small London law firm was convicted of tipping off. Investigators…
The Cost of One Sentence: What a Dozen Real Cases Reveal About Communication Risk
Some time in 2016, an engineer at a large aircraft manufacturer typed a sentence into an internal instant…
The new insider risk: what your team pastes into ChatGPT, Gemini, and Copilot
A paralegal has a 40-page supplier contract and a deadline. She pastes the whole thing into a public…
The Reference Reply That Creates Defamation Risk
A former team lead gets an email from a recruiter: “We are considering Sam for a client-facing role.…
MNPI and market abuse: the everyday phrases that cross the line
A chief executive of a gaming and betting company posted material operating figures from a personal social-media account,…
The Human-Communication Layer of the EU AI Act, After the Omnibus
In 2016 and 2017, an engineer at a major aircraft manufacturer typed a few lines into an internal…
Upload Your Own Rules: Turning Your NDA, Brand Guide, and Policy Into a Live Pre-Send Check
A marketing associate at a payments company drafts a customer email. It reads: “We’re thrilled to finally talk…