Blog
Insights on language,
risk & communication
Practical thinking for teams where words carry real consequences.
AI & Email Compliance
The financial-promotion language field guide
Most communication-compliance budgets are spent on a queue. Messages are captured, a detection engine flags a subset, and a human reviews each flag: clears the benign ones, escalates…
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This was our fault: the customer-service lines that become liability admissions
Customer service is trained to reassure, and reassurance is where the legal risk lives. An agent under pressure,…
The hidden legal risk in your job ads and hiring emails
Recruiting runs on writing: the job ad, the outreach message, the internal note about a candidate, the rejection…
Telling doctors the generic is not the same: a EUR 25M disparagement fine
A pharmaceutical company was fined EUR 25M, upheld at EUR 21M on appeal, for what its sales force…
Why post-send review keeps failing, and what changes when you move the control
Picture a compliance officer opening Monday’s review queue. A flagged message: a rep promised a client a guaranteed…
The antitrust language field guide: the soft phrases that signal a cartel
Antitrust is the most expensive category of communication risk and the easiest to write by accident, because it…
The internal chat that became a USD 54M civil-rights case
A major video-game publisher paid USD 54M to settle a state civil-rights case. The evidence at the center…
How to prove your compliance program changes behavior, without surveilling employees
Regulators have moved past “do you have a policy.” The harder question now is “does your program actually…
Guarantees, assurances, and the words that trigger a securities problem
In regulated finance, the wording is the regulated act. A single forward-looking assurance can convert ordinary marketing into…
The hidden cost of post-send review (and where a pre-send check fits)
Most communication-compliance budgets are spent on a queue. Messages are captured, a detection engine flags a subset, and…