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Insights on language,
risk & communication
Practical thinking for teams where words carry real consequences.
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Admissions by email: the everyday phrases that concede your own case
Ask a UK or EU firm about off-channel communications and the usual answer is that WhatsApp is not permitted. The policy says so, everyone has read it, and…
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Suitability language: promising the right product to the wrong client
An adviser is wrapping up a client email. The client file shows a moderate risk tolerance, a five-year…
Offer Letters and Hiring Promises: When Recruiting Emails Become Binding Commitments
A recruiter, close to landing a strong candidate, sends a warm follow-up: “We would love to have you…
From anecdote to evidence: what a language-risk summary shows a compliance team
Between 2021 and 2023, the SEC and CFTC levied more than USD 2 billion in penalties across firms…
The Rejection Email That Became Evidence
A recruiter wanted to let a candidate down gently. The role had come down to two people, and…
\”Without prejudice\”: the two words that do not protect you the way you think
A manager forwards a difficult email to a colleague. She is nervous about the wording, so she types…
Privilege by Email: How Ordinary Messages Waive Attorney-Client Protection
A general counsel forwards a two-line memo from outside counsel to the head of sales: “Legal says we…
Why compliance training fades by Friday (and where the catch actually happens)
A pharmaceutical company trained its sales teams for years on how to talk about competitor products. The rule…
EU AI Act Timeline After the Digital Omnibus: What Changed for Compliance Teams
On 24 July 2026 the Official Journal carried Regulation (EU) 2026/1744, the Digital Omnibus on AI. It came…
Off-channel communications under MiFID II and SYSC 10A: what UK and EU firms must record
Ask a UK or EU firm about off-channel communications and the usual answer is that WhatsApp is not…